AlpiCiclo Ltd is a registered company in the UK.
Booking and confirmation
When booking you will be required to make a 20% deposit payment and will receive a confirmation email. Payment can be made online using Stripe or via bank transfer. Please get in touch if you would prefer to use a bank transfer.
Full payment will be required 8 weeks prior to your holiday start date. Any bookings made within 8 weeks of their start date will require full payment at the time of booking.
If you wish to cancel your booking an email request must be sent to email@example.com and you must receive a confirmation of your request to cancel.
Cancellation charges will be made as follows:
- 56 days or greater before holiday start date– deposit only.
- 28 – 55 days before departure – 50% of cost.
- 14-27 days before departure – 75% of cost.
- Less than 14 days before departure – 100% of cost.
Cancellation by AlpiCiclo
We will endeavour to maintain our trips as advertised and ensure we deliver the advertised holiday. However, we reserve the right, at our discretion to cancel bookings at any time up to 28 days before departure. We will seek to offer alternative arrangements or offer a full refund of costs paid.
Changes to advertised holiday dates
AlpiCiclo may on occasion require changes to dates. In the event of a date change being required, customers will be given the option of the new date or a full refund. As far as possible, AlpiCiclo will inform customers more than 28 days before departure.
Changes to holiday itinerary
Holiday itineraries are subject to change at short notice due to weather changes, group capability or other factors.
Any unforeseen costs incurred through delay, accidents, disruption beyond the control of AlpiCiclo (e.g. Acts of war, natural disasters, strikes etc) will be borne by our customers.
All customers are required to take out fully comprehensive travel insurance for the duration of their trip.
Under the terms of your booking, you are required to have insurance that covers the activities you are going to pursue, covers any costs associated with medical treatment and repatriation in the event of accident or illness and includes cover for any rental equipment you may use during the course of your trip.
European Health Insurance Card (EHIC) – All European citizens should request an EHIC and bring it with them for their trip.
Customers should ensure they have the necessary travel documents to visit the countries covered by their trip itinerary. AlpiCiclo will be able to advise on any questions about countries to be visited ahead of your trip if unclear in the itinerary.
In the event you have a complaint about the trip or your treatment by AlpiCiclo or staff, this should be raised at the first opportunity so that the issue can be resolved. In the event an issue is not resolved it should be made in writing within 28days of the completion of your trip and sent to firstname.lastname@example.org.
AlpiCiclo reserves the right to decline a booking or retain a customer on a trip if their conduct is considered dangerous, disruptive or having a negative impact on the enjoyment of other customers on the trip. Every effort will be made to resolve such issues in an amiable manned but AlpiCiclo will bear no liability for the costs incurred by an individual asked to leave a trip.